Contact us
The fastest way to reach us is by email at contact@helpcertify.com. We aim to respond within 2 business days.
Phone: +91 95666 56276.
Please include the following where relevant, so we can help without a back-and-forth:
- The email address on your HelpCertify account.
- For a purchase or refund query: the order or payment reference.
- For a technical issue: the page you were on and what happened.
Operating entity
HelpCertify is a product and service of IndyaBees, a registered partnership firm in India.
Registered office: 181, Kamraj Nagar 4th Street, Choolaimedu, Chennai 600094, Tamil Nadu, India. Tax-registration details are available on request to the email address above.
Grievance officer: Rajkumar — contact@helpcertify.com.
Billing and payments
Payments are processed by Razorpay. Questions about a charge or invoice should go to contact@helpcertify.com.
Refunds
To request a refund, email contact@helpcertify.com from your account address with your order or payment reference, the purchase date, and the reason. Digital exam-practice products are generally non-refundable after purchase except for the eligible circumstances in the Refund & Cancellation Policy, or where required by applicable law. Please report payment or access problems within 48 hours of purchase where reasonably possible; doing so helps us investigate promptly but does not by itself qualify a purchase for a refund.
Technical issues
Report a technical problem to contact@helpcertify.com. We investigate and resolve reported issues first; see the Support Policy for how this works and the resolution timeframe.
Privacy requests
To access, correct, or delete your personal data, email contact@helpcertify.com from your account address. See the Privacy Policy for details.