Contact us
The fastest way to reach us is by email at contact@helpcertify.com. We aim to respond within 2 business days.
Phone: +91 95666 56276.
Please include the following where relevant, so we can help without a back-and-forth:
- The email address on your HelpCertify account.
- For a purchase or refund query: the order or payment reference.
- For a technical issue: the page you were on and what happened.
Operating entity
- Legal name: IndyaBees (a registered partnership firm in India)
- Registered office: 181, Kamraj Nagar 4th Street, Choolaimedu, Chennai 600094, Tamil Nadu, India
- Website: https://helpcertify.com
- GST: not currently registered for GST (turnover below the registration threshold)
Billing and payments
Payments are processed by Razorpay. Questions about a charge or invoice should go to contact@helpcertify.com.
Refunds
To request a refund, email contact@helpcertify.com from your account address with your order or payment reference, the purchase date, and the reason. Digital exam-practice products are generally non-refundable after purchase except for the eligible circumstances in the Refund & Cancellation Policy, or where required by applicable law. Please report payment or access problems within 48 hours of purchase where reasonably possible; doing so helps us investigate promptly but does not by itself qualify a purchase for a refund.
Technical issues
Report a technical problem to contact@helpcertify.com. We investigate and resolve reported issues first; see the Support Policy for how this works and the resolution timeframe.
Privacy requests
To access a summary of your data, correct or delete it, withdraw consent, or lodge a nomination, email contact@helpcertify.com from your account address. See the Privacy Policy for details of your rights.
Grievance redressal
If you have a complaint about your data, a purchase, our content, or the service, our Grievance Officer will help.
- Rajkumar, Grievance Officer & Data Protection Contact
- Email: contact@helpcertify.com
- Phone: +91 95666 56276
- Post: IndyaBees, 181, Kamraj Nagar 4th Street, Choolaimedu, Chennai 600094, Tamil Nadu, India
We acknowledge every grievance within 48 hours and work to resolve it within 30 days. A complaint about content posted by another user (for example a review) is acknowledged within 24 hours and resolved within 15 days. Please include your account email and any order or reference number so we can act quickly.
If you are not satisfied with our response, you can escalate:
- Data / privacy matters - to the Data Protection Board of India, once it is operational, under the Digital Personal Data Protection Act, 2023.
- Consumer matters - to the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in), or to the Consumer Disputes Redressal Commission with jurisdiction where you reside or work, under the Consumer Protection Act, 2019.
- Security incidents - to CERT-In (cert-in.org.in).