Terms of Service

1. Who we are

HelpCertify (the “Service”) is a product and service of IndyaBees, a registered partnership firm in India(“we”, “us”), with its registered office at 181, Kamraj Nagar 4th Street, Choolaimedu, Chennai 600094, Tamil Nadu, India. The Service is a digital service delivered online from India. Our customer-care and grievance contact is contact@helpcertify.com / +91 95666 56276. By creating an account or using the Service you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

2. Your account

• You must be at least 18 years old and confirm your age when you register.
• You must provide accurate registration details and keep them up to date.
• You are responsible for keeping your password confidential and for activity under your account.
• One account is for one person; accounts and purchased access are not transferable or shareable.
• Tell us promptly at contact@helpcertify.com if you believe your account has been compromised.

3. What you can buy

The Service sells access to digital exam-preparation content: mock exams, practice-question banks, and related study tools. The product page and the checkout order summary show, before you pay, the product name, what is included, the access period, and the total price. Access is granted to your account once payment is confirmed and lasts for the access period stated on that product. A free preview is available before purchase so you can evaluate the question, answer, and explanation format and the general platform experience.

4. Price and payment

Payments are collected by Razorpay. The price shown at checkout is the total you pay and is inclusive of all applicable taxes. IndyaBees is not currently registered for GST (turnover below the registration threshold); this will be updated here if that changes. You authorise the charge shown at checkout. We do not receive or store your card or bank details. Refunds, where available, are governed by the Refund & Cancellation Policy, and technical issues are handled under the Support Policy. Digital exam-practice products are generally non-refundable after purchase except for the eligible circumstances set out in the Refund & Cancellation Policy or where required by law; a change of mind after purchase does not by itself entitle you to a refund.

5. Acceptable use

You agree not to:

• Copy, record, scrape, resell, or publicly post questions, answers, or explanations from the Service.
• Share your login or purchased access with anyone else.
• Attempt to break, probe, or bypass the Service’s security or access controls.
• Upload unlawful content or use the Service to infringe anyone’s rights.
• Use automated tools to interact with the Service except where we explicitly allow it.

We may suspend or terminate an account that breaches this section, without refund where the breach is material.

6. Intellectual property

All content on the Service - questions, explanations, study plans, text, and design - belongs to IndyaBees or its licensors and is original work, not reproduced from any official exam or third-party course. You get a personal, non-exclusive, non-transferable licence to use it for your own exam preparation for the duration of your access. All other rights are reserved.

7. Certification bodies

HelpCertify is an independent preparation service and is not affiliated with or endorsed by any certification body. Practice material is not official exam content. See the Disclaimer.

8. Availability and changes to the Service

We aim to keep the Service available but do not guarantee uninterrupted access, and we may change, add, or remove features. Individual practice tests and exams may be updated or retired as certification syllabuses change. We will not remove access you have already paid for without providing an equivalent alternative or a remedy under the Refund & Cancellation Policy.

9. Support and technical issues

If you report a technical issue, HelpCertify will first investigate and attempt to resolve it - for example by fixing the defect, restoring access, resetting an affected attempt, correcting your progress, providing equivalent access, or extending your access period. Resolution may take up to 7 calendar days depending on the issue, and you agree to allow us this reasonable opportunity. A technical issue does not automatically qualify a purchase for a refund where the purchased service is successfully restored or provided. See the Support Policy and Refund & Cancellation Policy for details. Nothing in this section limits rights you have under the Consumer Protection Act, 2019 or other applicable law.

10. Your content (reviews and feedback)

If you post a rating, review, or other content on the Service, you confirm it is your own genuine opinion and does not contain anything unlawful, defamatory, obscene, misleading, infringing, impersonating, harmful to minors, or spam. You give IndyaBees a non-exclusive, royalty-free licence to display and store that content in connection with the Service. We may edit or remove content that breaches this section or the law. If you believe content posted by another user is unlawful or breaches these Terms, contact our Grievance Officer - we acknowledge such complaints within 24 hours and aim to resolve them within 15 days, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

11. Disclaimers and liability

The Service is provided “as is”. To the extent permitted by law, we exclude implied warranties and we are not liable for indirect or consequential loss, or for any outcome of an official certification exam. Where we are liable, our total liability is limited to the amount you paid for the access giving rise to the claim in the 12 months before the claim. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Indian law, including liability for fraud, for death or personal injury caused by negligence, and any right or remedy you have as a consumer under the Consumer Protection Act, 2019 (for example for deficiency in service, a defect, or an unfair trade practice).

12. Termination

You can stop using the Service and ask us to close your account at any time by emailing contact@helpcertify.com. We may suspend or close an account for breach of these Terms or where required by law. On closure, we handle your data as set out in the Privacy Policy - some records are deleted immediately and some are retained where the law requires.

13. Force majeure

We are not responsible for a failure or delay caused by events beyond our reasonable control, including outages of the infrastructure providers we depend on (such as Razorpay, Google/Firebase, or Vercel), internet or power failures, government action, or natural events. We will restore the Service, or provide a remedy under the Refund & Cancellation Policy, as soon as reasonably practicable.

14. Changes to these Terms

We may update these Terms. We will change the version and effective date above and, for material changes, notify you by email or in the app at least 15 days before they take effect. Continued use of the Service after that date means you accept the updated Terms; if you do not accept them, you should stop using the Service and may close your account.

15. General

• Assignment - you may not transfer your rights under these Terms. We may transfer ours to a successor of the business, on notice to you.
• Severability - if any part of these Terms is found unenforceable, the rest continues to apply.
• Waiver - not enforcing a term on one occasion does not waive our right to enforce it later.
• Entire agreement - these Terms, the Privacy Policy, the Refund & Cancellation Policy, the Support Policy, and the Disclaimer are the whole agreement between us about the Service.
• Notices - we give notice to you by email to your account address or by posting on the Service; you give notice to us at contact@helpcertify.com.

16. Governing law and disputes

These Terms are governed by the laws of India. If you are a consumer, nothing here affects your right under the Consumer Protection Act, 2019 to bring a complaint before the Consumer Disputes Redressal Commission with jurisdiction where you reside or work. For any other dispute, the courts at Chennai, Tamil Nadu have jurisdiction. Before going to court, please raise the matter through our grievance redressal process below so we have a chance to resolve it.

Grievance redressal

If you have a complaint about your data, a purchase, our content, or the service, our Grievance Officer will help.

• Rajkumar, Grievance Officer & Data Protection Contact
• Email: contact@helpcertify.com
• Phone: +91 95666 56276
• Post: IndyaBees, 181, Kamraj Nagar 4th Street, Choolaimedu, Chennai 600094, Tamil Nadu, India

We acknowledge every grievance within 48 hours and work to resolve it within 30 days. A complaint about content posted by another user (for example a review) is acknowledged within 24 hours and resolved within 15 days. Please include your account email and any order or reference number so we can act quickly.

If you are not satisfied with our response, you can escalate:

• Data / privacy matters - to the Data Protection Board of India, once it is operational, under the Digital Personal Data Protection Act, 2023.
• Consumer matters - to the National Consumer Helpline (call 1915 or visit consumerhelpline.gov.in), or to the Consumer Disputes Redressal Commission with jurisdiction where you reside or work, under the Consumer Protection Act, 2019.
• Security incidents - to CERT-In (cert-in.org.in).